Section B - Regulations
Public Safety Dispatcher Programs
1018. Public Safety Dispatcher Programs
(a) The Commission shall establish a Public Safety Dispatcher Program for the purpose of raising the level of competence of public safety dispatchers having primary responsibility for providing dispatching services for local law enforcement agencies listed in Penal Code section 13510(a).
Public Safety Dispatcher is defined in Regulation 1001. Consistent with that definition, selection and training requirements set forth below apply to all persons employed, full-time or part-time, by the participating agency to duties including receiving emergency calls for law enforcement service and/or the dispatching of law enforcement personnel. The selection and training requirements do not apply to persons employed as peace officers assigned to the above-described duties.
(b) Specialized Public Safety Dispatcher Program
Any public jurisdiction or agency, other than those described in Penal Code section 13510(a), which employs public safety dispatchers whose primary responsibility is providing dispatch services for law enforcement personnel, may participate in the Specialized Public Safety Dispatcher Program. Such participants shall not be eligible for reimbursement. All rules and procedures, except reimbursement provisions, that apply to the Public Safety Dispatcher Program shall also apply to the Specialized Public Safety Dispatcher Program.
Note: The previous 1018(c) Minimum Selection Standards for Public Safety Dispatchers is now found in the Regulations 1956 - 1960.
(c) Minimum Training Standards for Public Safety Dispatchers
(1) Every public safety dispatcher shall satisfactorily complete the POST-certified Public Safety Dispatchers' Basic Course as set forth in PAM Section D-1-5 before or within 12 months after the date of appointment, promotion, reclassification, or transfer to a public safety dispatcher position; or possess the Public Safety Dispatcher Certificate.
(2) Every public safety dispatcher, and public safety dispatch supervisor, shall also satisfactorily complete the Continuing Professional Training requirement set forth in Regulation 1005(d).
(d) Probation Period
Every full-time employed public safety dispatcher after hire shall demonstrate competence in the performance of the duties of a public safety dispatcher by satisfactory completion of a probationary period of at least 12 months. Upon entry into the program, departments with a probation period of less than 12 months, when established by ordinance, charter, or memorandum of understanding, shall be granted a waiver of this requirement until a 12-month probation period can be established.
(e) Public Safety Dispatcher Certificate
The Commission shall award public Safety Dispatcher Certificates to dispatchers who qualify as provided in Regulation 1011(c), for the purpose of fostering professionalization.
PAM Section D-1-5 adopted effective December 29, 1988, and amended December 19, 1994, July 1, 2002, September 15, 2004, January 1, 2006, August 26, 2006, and February 15, 2017, is herein incorporated by reference.
The document, Training Specifications for the Public Safety Dispatchers' Basic Course adopted effective December 19, 1994, and amended April 23, 1999, July 1, 2002, and July 1, 2011, is herein incorporated by reference.