AB 392: California’s New Use of Force Standards (T)- Course#55000 Multimedia ID#285
AB 449: Hate Crimes (T) - Course#25506 Multimedia ID#906
Active Shooter (V) - Course#29000 Multimedia ID#270
*Redacted per GC Section 7922.000*
Animal Cruelty (V) - Course#29000 Multimedia ID#192
Anti-Reproductive Rights Crimes (I) - Course#55014 Multimedia ID#313
Understanding the Law and Legal Responsibilities
Protecting Reproductive Rights and Building Community Partnerships
Recognizing and Responding to Anti-Reproductive Rights Crimes
Investigating and Documenting for Prosecution
Case Study, Next Steps, and Resources
Bailiff Training (V) - Course#29000 Multimedia ID#218
Basic Course Instructor Orientation (T) - Course#55081 Multimedia ID#904
Expectations & Requirements
Role & Mission
Course Presentation, Best Practice, & Teaching Skills
Lesson Planning, Preparation, & Delivery
Resources
Behavioral Health Conditions (I) - Course#55027 Multimedia ID#312
Preparation, Recognition, and Approach
Intellectual or Developmental Disability
Dementia and Alzheimer's
Mental Illness
Resources
Best Practices of Good Training (I) - Course#25504
Beyond Bias and Racial Profiling Update (I) - Course#25595 Multimedia ID#299
History and Why It Matters
- 1-1 - Intro
- 1-2 - Scenario
- 1-3 - What historical events have impacted the way law enforcement does its job today?
- 1-4 - Discussion
- 1-5 - How do generational or “shared” history affect public perspectives of law enforcement?
- 1-6 - Interviews
- 1-7 - What does “your uniform has a voice” mean in your daily encounters?
The Importance of Community
- 2-1 - Intro
- 2-2 - Scenario
- 2-3 - Describe the similarities and differences in the approach of the two officers in assisting the woman and her son.
- 2-4 - Discussion
- 2-5 - What aspects of the officers’ behaviors affected this incident positively and how do empathy and experience influence such actions?
- 2-6 - Interviews
- 2-7 - Describe how the tenets of Procedural Justice (i.e., voice, neutrality, respect and trustworthiness) are interrelated.
Understanding Bias and Profiling
- 3-1 - Intro
- 3-2 - Scenario
- 3-3 - What effects could the officer’s actions and questions have upon the driver, the driver’s family, and future contacts?
- 3-4 - Discussion
- 3-5 - Differentiate between bias and prejudice and explain how one should deal with them from a law enforcement perspective.
- 3-6 - Interviews
- 3-7 - How can we reinforce the image of unbiased policing to the public?
Recognizing Diverse Cultures and Populations
- 4-1 - Intro
- 4-2 - Scenario
- 4-3 - What aspects of the officer’s interactions created positive perceptions of the officer and law enforcement
- 4-4 - Discussion
- 4-5 - Describe available training and other resources that aid officers in understanding the various cultures they serve.
- 4-6 - Interviews
- 4-7 - Identify differences you recognize within your agency and the various cultures you serve.
Beyond Bias: Supervisor Support (I) - Course#25596 Multimedia ID#300
Callers In Crisis: Suicidal Callers (I) - Course#25588 Multimedia ID#283
Child Sexual Abuse and Exploitation (V) - Course#29000 Multimedia ID#236
Comprehensive Test Proctor
Courtroom Testimony (I) - Course #25590 Multimedia ID#287
Crowd Management (V) - Course#29000 Multimedia ID#304
*Redacted per GC Section 7922.000*
Concepts of Crowd and Public Protection
- 1-1 Intro
- 1-2 Describe your agency’s less-lethal deployment policy requirements.
Preplanning, Cameras, and Social Media
- 2-1 Intro
- 2-2 Scenario
- 2-3 Describe the potential benefits of the preplanning elements displayed in this scenario.
- 2-4 Discussion*
- 2-5 Identify who might be included in a preplanning meeting and their roles toward event preparation and operations.
- 2-6 Interviews*
- 2-7 Identify various sources of digital media (photos, videos, websites, etc.) that may benefit pre-event, event, and post-event objectives.
Wellness Concerns
- 3-1 Intro
- 3-2 Scenario
- 3-3 Describe one trait revealed in each of the individuals that may negatively affect their overall wellness.
- 3-4 Discussion
- 3-5 Describe agency co-workers’ responsibilities toward one another's wellness during prolonged events.
- 3-6 Interviews
- 3-7 Describe how an agency’s dispatchers, officers, and ranking officials may mitigate staff stress during prolonged incidents.
Preparing for Safety and Neutrality
- 4-1 Intro
- 4-2 Scenario
- 4-3 What important topics would you discuss with protest organizers during a pre-event meeting?
- 4-4 Discussion
- 4-5 What passive strategies and evidence can aid in post-event investigations and prosecutions?
- 4-6 Interviews*
- 4-7 Identify potential weapons and other items that may be found during an area assessment.
Governor’s Policing & Protest Recommendations
- 5-1 Discussion
- 5-2 How can the Governor's Recommendations on Crowd Management positively affect the response of law enforcement to these incidents?
Crowd Management, Intervention and Control (V) - Course#29000 Multimedia ID#256
*Redacted per GC Section 7922.000*
Law Enforcement's Goal
- 1-1 - Intro
- 1-2 - Scenario
- 1-3 - What is your agency plan for responding to passive resistance situations?
- 1-4 - Discussion
- 1-5 - Describe some methods agencies might use to document an event.
- 1-6 - Interviews*
- 1-7 - How does your agency practice responding to these types of events?
Planning and Preparation
Information Management
Roles and Responsibilities
Crowd Control
- 5-1 - Intro
- 5-2 - Scenario
- 5-3 - What are the required elements of a dispersal order?
- 5-4 - Discussion
- 5-5 - What constitutes an unlawful assembly?
- 5-6 - Interviews*
- 5-7 - How would you document use of force connected with a mass arrest situation?
Media
Cyber Exploitation (V) - Course#29000 Multimedia ID#275
*Redacted per GC Section 7922.000*
Identification
- 1-1 - Intro
- 1-2 - Scenario
- 1-3 - In the early stages of a Cyber Exploitation investigation involving the use of a cell phone, what concerns might you have for the preservation of evidence?
- 1-4 - Discussion
- 1-5 - In what ways has technology impacted our ability to identify both suspects and victims in Cyber Exploitation cases?
- 1-6 - Interviews
- 1-7 - What are some considerations for identifying who is involved in a Cyber Exploitation investigation where social media has facilitated widespread distribution of evidence?
Legal Considerations
- 2-1 - Intro
- 2-2 - Scenario
- 2-3 - What is your agency policy and/or current law regarding jurisdictional issues if a Cyber Exploitation crime occurs in another jurisdiction when the victim is within your jurisdiction?
- 2-4 - Discussion
- 2-5 - What are the current laws and policies for your agency regarding the access and/or seizure of information on a cellphone belonging to a victim?
- 2-6 - Interviews
- 2-7 - What is your department policy regarding the use of department computers to access social media information from suspects?
Victim Contact
- 3-1 - Intro
- 3-2 - Scenario
- 3-3 - List some examples of penal code sections that may apply in a Cyber Exploitation investigation.
- 3-4 - Discussion
- 3-5 - What are some important ways to begin building rapport with victims of Cyber Exploitation?
- 3-6 - Interviews
- 3-7 - What are some available resources in your jurisdiction to assist victims of Cyber Exploitation?
Investigation
- 4-1 - Intro
- 4-2 - Scenario
- 4-3 - What are some important preliminary steps in a Cyber Exploitation investigation?
- 4-4 - Discussion
- 4-5 - If most victims simply want the offensive material removed from social media, why is it important for law enforcement to look deeper and investigate allegations of Cyber Exploitation?
- 4-6 - Interviews
- 4-7 - Why are “IP addresses” so important in a Cyber Exploitation case?
Evidence and Case Preservation
- 5-1 - Intro
- 5-2 - Scenario
- 5-3 - List some of the laws enacted years ago, that would apply to current online criminal conduct.
- 5-4 - Discussion*
- 5-5 - When collecting digital evidence from a suspect or suspect’s home, what are some important considerations regarding items that are powered on?
- 5-6 - Interviews*
- 5-7 - What are some resources in your jurisdiction that may be available to provide assistance to you in a Cyber Exploitation investigation?
De-escalation: Enhancing Strategies for Everyday Encounters (V) - Coruse#29000 Multimedia ID#289
Professionalism and Perspectives
- 1-1 - Intro
- 1-2 - Scenario
- 1-3 - What non-verbal communication tactics did the second officer employ to de-escalate the situation?
- 1-4 - Discussion
- 1-5 - What possible personal factors could the initial officer be facing that could contribute to his unprofessional approach and how might he overcome their influence?
- 1-6 - Interviews
- 1-7 - Define “de-escalation.”
Self-Regulation
- 2-1 - Intro
- 2-2 - Scenario
- 2-3 - What did the first officer do, say, or fail to recognize that could have contributed to the increase of intensity?
- 2-4 - Discussion
- 2-5 - In what way and to what degree did each officer on scene represent leadership?
- 2-6 - Interviews
- 2-7 - Describe some of the strategies and techniques officers may use to lessen the intensity of a situation (i.e., de-escalate).
The Power of Words
- 3-1 - Intro
- 3-2 - Scenario
- 3-3 - What specific verbal communication skills aided the officer in his approach to de-escalation and how did they differ from both the student’s and teacher’s?
- 3-4 - Discussion
- 3-5 - What factors in the environment did the officer address to de-escalate the situation?
- 3-6 - Interviews
- 3-7 - What aspects of self-awareness or Emotional Intelligence benefit officers when employing de-escalation efforts?
Officer Safety and Officer Wellness
- 4-1 - Intro
- 4-2 -Scenario
- 4-3 - What strategies and tactics did the officers use to decrease the situation’s overall intensity?
- 4-4 - Discussion
- 4-5 - What are some effects repeat calls for service may have upon officers and how can officers proactively address them?
- 4-6 - Interviews
- 4-7 - Explain the positive and negative aspects of the public's expectation that officers explain their actions.
Did You Know? Series (T)
Director & Coordinator Orientation Program (T) - Course#55003 Multimedia ID#297
Dispatcher Wellness (V) - Course#29000 Multimedia ID#303
What is Wellness?
- 1-1 Intro
- 1-2 Scenario
- 1-3 Describe positive qualities newer staff bring to a Communications Center.
- 1-4 Discussion
- 1-5 How have the job-related stressors you deal with changed from earlier in your career?
- 1-6 Interviews
- 1-7 Describe how the Communications Center culture affects individual wellness.
Trauma
- 2-1 Intro
- 2-2 Scenario
- 2-3 What circumstances or behaviors would indicate to you that professional assistance is warranted to address trauma?
- 2-4 Discussion
- 2-5 Knowing ‘triggers’ will likely reappear, how can dispatchers be better prepared for their eventual return?
- 2-6 Interviews
- 2-7 What are some of the personal and professional risks of leaving trauma unaddressed?
Leadership
- 3-1 Intro
- 3-2 Scenario
- 3-3 What are the staff expectations of supervisors during significant or unusual incidents?
- 3-4 Discussion
- 3-5 What perspectives lessen the unavoidable sense of helplessness that accompanies some calls and incidents?
- 3-6 Interviews
- 3-7 What are the traits of formal and informal leaders you respect?
Coping and Resources
- 4-1 Intro
- 4-2 Scenario
- 4-3 How realistic is it to expect clear separations of work and personal life in the communications environment?
- 4-4 Discussion
- 4-5 What helpful things can dispatchers do when carrying significant personal issues at work?
- 4-6 Interviews
- 4-7 Provide examples of how self-talk can both positively and negatively affect health and performance.
Breathing Exercise
Dispatchers: Career Resiliency (V) - Course#29000 Multimedia ID#267
Uncontrollable Factors
- 1-1 - Intro
- 1-2 - Scenario
- 1-3 - What are some ideas you might try in your own communications center to increase morale for dispatchers working holidays?
- 1-4 - Discussion
- 1-5 - What are some common complaints dispatchers have at your communications center? How can you address these issues?
- 1-6 - Interviews
- 1-7 - What are some of the ways you can mitigate stress within your own communications center?
Controllable Factors
- 2-1 - Intro
- 2-2 - Scenario
- 2-3 - At what point should dispatchers approach a supervisor about a peer’s conduct that causes concern due to rude or unprofessional behavior?
- 2-4 - Discussion
- 2-5 - What level of responsibility should be shared by dispatchers in your communications center for their own happiness and morale?
- 2-6 - Interviews
- 2-7 - What are some methods your dispatchers can use to ease stress, particularly when the communications center is busy?
Communication
- 3-1 - Intro
- 3-2 - Scenario
- 3-3 - What do you do in your communications center to promote open and healthy lines of communication?
- 3-4 - Discussion
- 3-5 - What can you describe in your communications center that provides evidence that your dispatchers trust each other with open communication?
- 3-6 - Interviews
- 3-7 - What steps have you taken or might you take in your communications center to overcome the reluctance most dispatchers have to ask for help?
Taking Care of Our Own
- 4-1 - Intro
- 4-2 -Scenario
- 4-3 - In what ways do you offer encouragement in your dispatch center for dispatchers to seek professional help in order to reduce long term stress?
- 4-4 - Discussion
- 4-5 - What takes place in your dispatch center that shows your dispatchers are willing to ask for help when necessary?
- 4-6 - Interviews
- 4-7 - What can you do within your communications center to provide closure for critical incidents handled by your dispatchers?
Management and Supervision
- 5-1 - Intro
- 5-2 -Scenario
- 5-3 - As a supervisor, in what way do you introduce potentially unpopular procedural change within your organization to minimize resistance?
- 5-4 - Discussion
- 5-5 -As a supervisor, if you saw or heard subordinates within a center complaining openly about a policy, at what point would you intercede?
- 5-6 - Interviews
- 5-7 - Do your dispatchers feel safe and comfortable approaching supervisors in your organization? What evidence can you cite to verify that?
Dispatchers: Suspicious Activity Report (V) - Course#29000 Multimedia ID#279
Why Is It Important?
- 1-1 - Intro
- 1-2 - Scenario
- 1-3 - How are Suspicious Activity Reports important for your agency and your community?
- 1-4 - Discussion
- 1-5 - In what ways might your job as a dispatcher provide you with better situational awareness?
- 1-6 - Interviews
- 1-7 - Why do you feel that dispatchers file some of the best Suspicious Activity Reports?
What to Look For, What to Act On
- 2-1 - Intro
- 2-2 - Scenario
- 2-3 - What are some examples of activity in your jurisdiction that might cause you to consider filing a SAR?
- 2-4 - Discussion
- 2-5 - What are some examples of infrastructure and/or high-value targets within your jurisdiction?
- 2-6 - Interviews
- 2-7 - Why does a SAR focus on the behavior and not “the person?”
The SAR Process
- 3-1 - Intro
- 3-2 - Scenario
- 3-3 - What are some of the ways you could file a Suspicious Activity Report?
- 3-4 - Discussion
- 3-5 - What steps would you take to determine who from your agency (or neighboring agency) is a Terrorism Liaison Officer?
- 3-6 - Interviews
- 3-7 - What are some of the reasons it is important to know your Terrorism Liaison Officer?
Resources
- 4-1 - Intro
- 4-2 -Scenario
- 4-3 - Other than dispatchers and local police agencies, what entities might attend a Terrorism Liaison Officer meeting?
- 4-4 - Discussion
- 4-5 - In addition to LPRs (License Plate Readers) what types of resources might be available within your community?
- 4-6 - Interviews
- 4-7 - While at your console, what resources are available to access information on a possible SAR?
SAR Stories
- 5-1 - Intro
- 5-2 -Scenario
- 5-3 - What are some examples of suspicious activity or incidents in your jurisdiction that could have been filed as a Suspicious Activity Report?
Domestic Violence Response Update (I) - Course #25505
Domestic Violence And Sexual Assault In Tribal Communities (V) - Course#29000 Multimedia ID#241
Drug-Endangered Children (V) - Course#29000 Multimedia ID#219